Our import/export consultants have worked in every aspect of the business, and not only can we help advise importers and exporters, but we also provide customs brokerage and documentation services. A little advice can go a long way to help you get your international business up and running with fewer bumps in the road.

Roles Involved in Importing/Exporting

There are several roles involved in the export/import process, and these roles can be filled by multiple agents, or just a few players that can do it all. In addition to the importer and exporter, these roles include shipping agents, freight forwarders, customs brokers, banks, warehousing, government agencies and distribution or delivery services. These are a few of the basic entities involved (besides shipping) and their responsibilities:

  • Government: You may have to deal with special government agencies besides customs in order to get the proper permissions and documentation to import or export your particular goods, such as the FDA, Department of Agriculture and others.
  • Customs Broker: Deals with government customs services, prepares Accept shipping declaration Collect duties and fees, notice of permission and approval, reserve delivery with warehouse operators.
  • Bank: Receives duties and taxes, issues and reviews letters of credit to guarantee payment for the goods shipped.
  • Warehousing/Distribution: Once your goods arrive to their country of destination, they must be warehoused and delivered, or immediately loaded for delivery. Global Shipping has decades of experience in logistics, bonded warehousing and delivery of goods overseas.

With our years of experience in the field, we make this process as easy as possible, giving you export and import advice to deal with these entities and get what you need in a timely manner.


  • Unit I : Preliminaries for Exports and Imports Meaning and Definition of Export - Classification - Strategy and Preparation for Export Marketing - Export Marketing Organizations - Registration Formalities - IEC - RCMC - Export Licensing - Selection of Export Product - Identification of Markets - Methods of Exporting - Pricing Quotations - Payment Terms - Letter of Credit.

    Liberalization of Imports - Negative List for Imports - Categories of Importers - Special Schemes for Importers
  • Unit II : Export Import Documentation Aligned Documentation System - Commercial Invoice - Shipping Bill - Certificate of Origin - Consular Invoice - Mate's Receipt - Bill of Lading - GR Form - ISO 9000 - Procedure for obtaining ISO 9000 - BIS 14000 Certification - Types of Marine Insurance Policies.

    Import Documents - Transport Documents - Bill to Entry - Certificate of Inspection - Certificate of Measurements - Freight Declaration.
  • Unit III : Export-Import Procedure Steps in Export Procedure - Export Contract - Forward Cover - Export Finance - Institutional framework for Export Finance - Excise Clearance - Pre-shipment Inspection - Methods of Pre-shipment Inspection - Marine Insurance - Role of Clearing and Forwarding Agents - Shipping and Customs Formalities - Customs EDI System - Negotiation of Documents - Realisation of Exports Proceeds.

    Pre-Import Procedure - Steps in Import Procedure - Legal Dimensions of Import Procedure - Customs Formalities for Imports - Warehousing of Imported goods - Exchange Control Provisions for Imports - Retirement of Export Documents.
  • Unit IV : Policy and Institutional Framework for Exports and Imports Foreign Trade Policy - Highlights - Special Focus Initiatives - Duty Drawback - Deemed Exports - ASIDE - MAI & MDA - Star Export Houses - Town of Export Excellence - EPCG Scheme - Incentives for Exporters. Export Promotion Councils-Commodity Boards - FIEO - IIFT - EOUs - SEZs - ITPO - ECGC - EXIM Bank.


Exporters should seriously consider having the freight forwarder handle the formidable amount of documentation that exporting requires; freight forwarders are specialists in this process. The following documents are commonly used in exporting; which of them are actually used in each case depends on the requirements of both our government and the government of the importing country.

  1. Commercial invoice
  2. Bill of lading
  3. Consular invoice
  4. Certificate of origin
  5. Inspection certification
  6. Dock receipt and warehouse receipt
  7. Destination control statement
  8. Insurance certificate
  9. Export license
  10. Export packing list


A widely quoted statistic gets to the heart of the value proposition behind customer service: The cost of acquiring a new customer is five times that of retaining an existing one. For businesses that succeed by forming a bond with the customer, the disparity is surely even greater.

Good customer service is essentially a variation on the golden rule: You want to meet the same expectations you would have if you were the customer. "The basic things will never change," says Tony Maggiotto, an adviser at the Buffalo State College Small Business Development Center in New York. "If people believe that they're being remembered and are known to the business, that will have a positive impact on their disposition toward your business."

Providing good customer service is often a matter of common sense, but that doesn't mean it comes naturally to all business owners. For some, in fact, it means behaving differently than they do in other business situations, says Richard Proffer, a counselor at a University of Missouri Small Business & Technology Development Center. If you are used to fighting about every detail of a business deal, say, you may have to adjust your attitude. Ditto if you feel that selling is a zero-sum game; to win customers, you will sometimes have to make them feel they have won, too. The pages that follow are a guide to providing excellent customer service.

Why us?

CESA is an organization, committed to providing quality training and expertise to those who seek a Career in Export-Import, Shipping Logistics or want to start Export-Import Business since 2013. The Indian Government is gearing its efforts towards a major jump in the Export Trade,

Locate us


3/150 South Street,
J.Uthuppatti (PO), Jambuduraikottai,
Dindigul, Tamilnadu - 624206. /
+91 9788866679 / +91 9790170891


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